Operations Manager
AgentLocation: Remote Anywhere in LATAM
Availability: U.S. Pacific Time business hours preferred (flexible)
Engagement: Long-term independent contractor
Salary: $2500-$3000
About the Company
Our client is a family-owned e-commerce business based in Ojai, California, founded in 2012. The company specializes in premium infrared saunas and wellness accessories, partnering with a trusted U.S. manufacturer to handle product fulfillment. Operating fully online with a small, dedicated team that prioritizes quality, personalized service, and long-term customer satisfaction over aggressive growth.
Their model is built on trust, consistency, and care — and they’re looking for someone who shares those values.
The Role
We're hiring an Operations Manager to oversee the day-to-day functions of this lean, high-touch e-commerce business. This is a remote, independent contractor role ideal for someone seeking long-term stability with a mission-driven team.
You'll wear many hats — from managing orders and vendor coordination to handling customer support and leading process improvements. The role calls for someone proactive, organized, and relationship-focused.
Key Responsibilities
Operations & Customer Experience
Manage daily order processing and coordinate shipping logistics with partners
Serve as the primary point of contact for customers and vendors (via email, phone, and text)
Handle customer financing applications and payments in coordination with lending partners
Maintain accurate records: orders, invoices, inventory, and payment tracking
Liaise with the bookkeeping team as needed
Coordinate local delivery and installation services
Conduct monthly reviews of website functionality and operational performance
Strategic Support & Project Management
Monitor state sales tax nexus thresholds and assist with registrations/deregistrations
Conduct competitive research and pricing analysis
Support and improve customer retention initiatives and post-sale engagement
Lead operational improvement projects (e.g., email automation, workflow streamlining)
Assist in ad hoc operational tasks as they arise
What We're Looking For
Core Qualifications
Strong organizational and time-management skills
Excellent verbal and written communication (English fluency required)
A warm, professional approach to customer care
High attention to detail and accuracy
Confident problem solver with sound judgment
Self-starter who thrives with minimal supervision
Comfortable working across tools like Google Sheets, email platforms, and basic CRM/invoicing systems
Ability to build and maintain solid relationships with vendors and partners
Reliable, positive team player who takes ownership and follows through
Preferred Experience
2+ years in operations, customer service, or administrative roles
Background in e-commerce or wellness/health industries a plus
Familiarity with QuickBooks, Google Workspace, and remote collaboration tools
Bachelor’s degree in Business, Operations, or related field preferred